1. Important Notice
You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see the section 'Your Rights'.
2. Personal Data we may collect and why
Personal data is any information which identifies you personally whether you directly (for example, your name) or indirectly (for example, information about your use of our products and services).
We may collect the following data about you:
a. Contact Details: Your name, email address, and telephone number so that we cab contact you in a response to an enquiry you make via our Website or in relation to the products and services that we have from time to time agreed to provide to you;
b. Correspondence: We collect any additional personal data you may provide to us from time to time if you contact us by email, letter or telephone, through our Website, by submitting a comment o our Website, or by any other means;
c. Survey Responses: information from surveys that we use for research purposes, if you choose to respond to them;
d. Details of visits to the sites: details of your visits to our Website, including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources you access.
3. How we use your personal data
We may use your personal data for the following purposes:
a. To provide you with the products and services you have requested. We may use your personal data to accept you as a new or returning customer to provide you with the products and services you have requested in accordance with the Trading Terms or Terms of Trading.
b. To send you service communications, including in relation to changed to our Trading Terms or Terms of Trading. We may use the contact details you have provided to us so that we can communicate with you about the products and services that we provide, including to let you know about major changed to those products and services or to the Trading Terms or Terms of Trading between us or to any related information.
c. Direct Marketing (Including by third parties). If you have provided consent or we otherwise have the right to do so, we may use your contact details to send you direct marketing and keep you informed of the promotional offers by email, SMS, post or telephone relating to our products and services.
You can unsubscribe from our direct marketing at any time by contacting us via email on email@example.com.
e. To provide and improve customer support. We may use your personal date to be able to provide and improve the customer support we provide to you (for example, where you have questions about our products and services).
f. To maintain our records and improve data accuracy. Like any business, we process personal data in the course of maintaining and administering our internal records. This includes process your personal data to ensure that the information we hold about you is kept up to date and accurate.
g. To responds to enquiries, complaints and disputes. We may use your personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.
h. To investigate, detect and prevent fraud and comply with our legal obligations. In certain circumstances, we may use your personal data only to the extent required in order to enable us to comply with our legal obligations, including for fraud detection, investigation and prevention purposes. This may require us to provide your personal data to law enforcement agencies if they request it.
4. Legal grounds for processing
Data protection law requires us only to process your personal data is we satisfy one or more legal grounds. These are set out in data protection law and we rely on a number of different grounds for the processing we carry out. These are as follows:
In certain circumstances, we process your personal data after obtaining your consent to do so for the purposes of:
a. sending you marketing communication about our products and services;
b. conducting market research;
Necessary for the performance of a contract and to comply with our legal obligations:
It is necessary for us to process your basic details, payment details and information about the business you represent for the performance of the Trading Terms or Terms of Trading between us. In particular, we rely on this legal ground to:
a. provide you with the products and services;
b. communicate with you about the products and services that we provide to you, including to let you know about major changes to those products and services;
c. provide and improve customer support; and
d. notify you about changes to our service
Necessary for the purposes of our legitimate business interest or those of a third party:
It is sometimes necessary to collect and use your personal data for the purposes of our legitimate interests as a business, which ae to:
a. provide you with products and services that are as useful and beneficial as possible, including by personalising our contract with you and making sure we tell you about offers that are relevant to you;
b. better understand our customer base so that we can improve our products and cervices and marketing activities;
c. develop and improve our Website to enhance the customer experience;
d. respond to any enquiries or complaints you have made, or deal with any dispute with may arise in the course of us providing our products and services to you;
e. to ensure that content from our Website is presented in the most effective manner for you and for your computed;
f. ensure effective operational management and internal administration of our business, document retention, compliance with regulators guidance and exercise or defence of legal claims.
Where we think there is a risk that one of your interests or fundamental rights and freedoms may be affected we will not process your personal data unless there is another legal ground for us to do so (either that we have obtained your consent to the processing or it is necessary for us to perform our contract with your or to comply to our legal obligations).
5. Who we share your personal data with
We may provide your personal data to our suppliers and service providers, including other companies, who provide certain business services for us and act and "processors" of your personal data on our behalf. In addition, we may disclose your personal data is we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property or safety, of our business, our customers or other. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.
6. How long we keep your personal data for
We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided. What this means in practice will vary between different types of data. When determining the relevant retention periods, we take into account factors including:
a. legal obligation(s) under applicable law to retain data for a certain period of time;
b. statute of limitations under applicable law;
c. potential or actual disputes; and
d. guidelines issues by relevant data protection authorities.
Otherwise, we securely erase your personal data from our systems when it is no longer needed.
7. Your rights
c. Right to rectification: You are entitled to have your personal data corrected if it is inaccurate or incomplete.
d. Right to erasure: This is also know as 'the right to be forgotten' and, in simple terms, enable you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
e. Right to restrict processing: You have the right to 'block' or supress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further.
f. Right of data portability: You have the right to obtain and reuse your personal data structured, commonly used and Chahine readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
g. Right to object to processing: You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling)
h. Right to withdraw consent to processing: If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).
i) Right to make a complain to the data protection authorities: You have the right to make a complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of our personal data does not comply with data protection law.
8. How to contact us
If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact us by using the details set out on our Website.
If you are not satisfied with our response to any enquiries or complain or believe our processing of your personal data does not comply with data protection law, you can make a complain to the Information Commissioner's Office (ICO) by:
a. Writing to: Information Commissioner's Officer, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF;
b. calling: 0303 123 1113; or
c. submitting a message through the ICO's Website at: ico.org.uk
9. Links to other Websites
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